FAQs

AwayTeam is a hotel booking service that provides a seamless, end-to-end experience for youth and amateur sports parents, teams, event owners, and hotels. We help you launch your next event or tournament by taking the universal headache out of managing team travel. The teams concentrate on winning, the hoteliers on your stay, and the event owners on an incredible tournament. We make sure everyone’s experience is exceptional from booking to checking out.

The AwayTeam mission is to be the ultimate resource for hotels, youth and amateur sports venues, event owners, and teams to come together and book incredible stays through easy-to-use software. Through transparent reporting and a seamless booking experience, AwayTeam gives everyone the chance to enjoy the ride and focus on the mission at hand.

We maintain strong, professional relationships with hotels. In return for a guaranteed lowest rate, we support hotels by bringing the best and highest performing events. Our booking process offers a better experience for attendees and makes it easier for our hotel partners to support events.

We win with technology. Event owners have access to robust real-time reporting within mission control. When the event launches, clients can view pick up, rebates, comp room nights and more. Our custom web pages and booking links create a seamless portal for event participants

No, there are no fees to setup and list your event. We collect a booking fee for each reservation and event owners only get compensated when guests book and confirm a reservation. 

We may ask our partners to sign an exclusivity agreement to ensure they are as committed to us as we are to them.

1. Support from the flight control room (AwayTeam’s customer support team), right when you need it.
2. Mission control, or our easy customer interface, to make it an enjoyable user experience.
3. Transparency in hotel bookings for everyone, all the time.

1. Event owners and/or venues start by filling out a simple form in the mission control portal that tells us about your event and needs.
2. One of our AwayTeam experts will coordinate with our hotel partners to fulfill your group reservation requirements.
3. Our AwayTeam customer support will work with you to promote the hotels offering rooms for your event. 

The earlier the better, at least 4-6 months in advance of your event. This gives hotels the best opportunity to offer their lowest possible room rate terms. It also benefits your attendees by giving them the ability to plan their travel well in advance.

Attendees and/or teams should start booking hotel reservations as soon as the event dates, city and location have been determined. To secure the best room rates, and depending on the area, time of year and the size of your event, hotel rooms fill up fast with the most desirable options going first.

In exchange for the services we provide, AwayTeam collects a booking fee for each room night booked. Our clients and attendees are offered the lowest possible hotel rate in accordance with our hotelier agreements.

Each hotel will have its own cancellation policy, please refer to the specific properties policies. This will be outlined in the room block agreement.

Stay to Play events are designated by the event owner, which requires attendees to book their hotel accommodations through the dedicated housing company as a condition of participation in the event.

Reasons for implementing the Stay and Play policy are to increase the amount of room nights available to teams and clubs, and to help secure the lowest group rates. By increasing the amount of room nights actualized, your event can prove to the host destination the positive impact on their local economy, thus building stronger relationships as well as helping to offset event expenses, enabling the event owner to keep costs down.

Absolutely, our mission control portal allows you to see all your reservations in one place so you can see who has booked, and who hasn’t.